Shipping policy

Postage and Shipping
Items will be packaged to sent within 3-10 business days of orders coming through, with exceptions to weekend, public holidays, and high demand periods. Please allow the next day for the courier to pick up and delivery times vary between states.

Postage does vary between items, so please read each item carefully. We use a combination of Couriers and Australia Post for Standard & Express. For example, orders placed on a Friday will not be shipped until the following Tuesday or Wednesday.

We also add ‘Signature Upon Delivery’ for added security to your package. We add this feature free of charge to help make sure the package you ordered makes it to you. If you do not wish to have this added to your package, please leave us a note at check out before you finalise your order.

If you require Express Delivery or if your order is larger than 5 Kilograms, we can arrange through email or phone, please contact by email or 0408 050 111. Please understand that Express Post and extra weight/size of package does incur the extra charges.

INTERNATIONAL POSTAGE:
We do International shipping to most parts of the world, the Shopify platform calculates each countries shipping when you choose your country/region in the selection box. Please note, you may be charged customs and duties by your local customs as we are not responsible for this. Please research your local customs for costs. 

Please note at this point in time, we are unable to send perfumes and interior sprays, how ever we can send Perfume With Purpose. 

Please email admin@malano.com.au for information or call +61408 050 111

For our United States Customers, if you would like to order anything from our store, please email admin@malano.com.au for information or call +61408 050 111 to discuss Shipping, Tariffs, Taxes, Customs and any other related shipping expenses as well as Times, as we are happy to discuss. We apologise for any inconvenience this causes during this time.

For our United Kingdom and EU Customers, please be advised that we have momentarily paused sales to your area and are currently updating our policies regarding Shipping, Tariffs, Taxes, Customs and Changed Returns Laws for your countries. If you have any questions, concerns or would like to discuss purchasing products, please email admin@malano.com.au for information or call+61408 050 111  as we are happy to discuss.

Policies will be updated as soon as possible. We apologise for any inconvenience this causes during this time.


Updated: 17th June 2026